* vehicle loses power while in motion
* some owners reported not accepting the update, but it still proceeded to update
* off hours support told them call on Monday
Jeep has been riding on their reputation for while. If you still loyal to this brand, then it’s on you guess.
Out of curiosity, what do you mean by Jeep riding on their reputation?
Based on everything I've seen and heard, Jeep's reputation is for unreliable vehicles that are increasingly difficult to repair. This seems pretty on-brand for that reputation.
Depends how old you are. Up through the 80s, Jeep still had a reputation as a rock-solid, durable brand. (The reality probably changed sometime in the 1970s, but it takes time for word to get out.) A lot of people's mental model is set somewhere in their 20s/30s, and they never really update it. So a lot of baby boomers still think of Jeep as a reliable car.
Recent reputation, yes. But their old reputation was very positive. They made cars that would survive in any condition (which is why they were popular for military uses).
These days, you're in one of two camps: Either you still believe (because you're ignorant or value the Jeep brand more than you value a reliable vehicle) or you've read the recent reviews and steer clear.
Jeep has been duking it out for the bottom of Consumer Reports ratings for a while now, yet they still seem to sell cars. As they continue to betray their loyal customer base though, I imagine this will change. I wish American car companies were better!
I think you’re conflating a few things. Jeeps, as manufactured during World War II, were produced by Ford and Willys. The Jeeps of today, manufactured by Stellantis, carry on the name (and arguably the general shape) but are completely different vehicles.
They “seem” to sell cars? Well, yes. The Wrangler and the Grand Cherokee are consistently near the top of list of most popular SUVs, year after year.
Based on everything I've seen and heard, Jeep's reputation is for unreliable vehicles that are increasingly difficult to repair. This seems pretty on-brand for that reputation.
These days, you're in one of two camps: Either you still believe (because you're ignorant or value the Jeep brand more than you value a reliable vehicle) or you've read the recent reviews and steer clear.
Jeep has been duking it out for the bottom of Consumer Reports ratings for a while now, yet they still seem to sell cars. As they continue to betray their loyal customer base though, I imagine this will change. I wish American car companies were better!
They “seem” to sell cars? Well, yes. The Wrangler and the Grand Cherokee are consistently near the top of list of most popular SUVs, year after year.
(103 points, 2 hours ago, 69 comments) https://news.ycombinator.com/item?id=45568700