That’s pretty common. While I agree it’s not ideal for users, having credits that never expire is a headache for businesses. They’d effectively owe you compute forever, which complicates accounting. It also makes pricing changes harder, since people could keep using credits they bought at much lower prices. And, of course, if credits expire before they’re used, the company ends up keeping the money without having to provide the service. At least OpenAI shows you the expiration of your credits pretty easily...
I had this too, brought some credits (around $50USD) around Christmas time and only used a small amount, went to look the other day and it showed me a balance of zero, also couldn't figure out what happened to them
Small enough amount of money that I didn't bother chasing it up, but surprising to see other people saying the same thing, maybe I will
Some time ago I found out that OpenAI API balance gets wiped out after a year. Still bitter about it, telecom operator shit and it’s giving me the creeps when sama talks about AI being like an utility. Good luck.
Do they care?
> $379 spent on credits in July alone
Still heavily subsidized, you should be thankful they let you use a bit of their compute.
> July 9. My Codex balance - 491.8 credits - vanished to zero.
Well, someone failed a couple of RAFT cornercases. Happens. They are smart boys and will (eventually) make their RAFT consistent.
Small enough amount of money that I didn't bother chasing it up, but surprising to see other people saying the same thing, maybe I will